Welcome to the VONN LIGHTING FAQ. Here, we aim to illuminate the details of your shopping experience, from product selection to delivery and beyond. Our philosophy bridges exceptional design with accessible luxury, and we extend this commitment to every aspect of our service.
About Our Products & Brand
What style of lighting does VONN LIGHTING specialize in?
We offer carefully curated lighting solutions that balance exceptional design with accessible luxury. Our collection includes Ceiling Lights, Chandeliers, Commercial Lights, Lamps, Linear Lights, Pendant Lights, and Wall Lights. Whether you’re a discerning homeowner, a design enthusiast, or a commercial creator, our pieces are selected to transform your space with thoughtful illumination.
Who is the typical VONN LIGHTING customer?
Our global delivery network serves a diverse clientele: Discerning homeowners refreshing their living spaces, design enthusiasts seeking statement pieces (like a dining room chandelier), and commercial creators sourcing professional lighting for projects. We cater to those who value reliability, transparency, and design-forward products.
Ordering & Payment
What payment methods do you accept?
We accept major credit cards and secure online payment methods for your convenience: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We utilize industry-standard encryption and secure payment gateways to ensure all your financial information is protected. You can shop with confidence.
Shipping & Delivery
Please Note: We ship globally, but delivery to some remote regions within Asia and other specified areas may not be available. All delivery times are estimates and may be affected by customs clearance. Applicable taxes and duties are the responsibility of the recipient.
What are my shipping options and costs?
We offer two reliable shipping methods to balance speed, cost, and reliability:
- Standard Shipping ($12.95 flat rate): Handled by DHL or FedEx for reliable, tracked door-to-door service. Delivery typically occurs within 10-15 business days after the shipment leaves our warehouse. Ideal for projects with a specific timeline.
- Free Standard Shipping: Available on all orders over $50. Handled by EMS. Delivery typically occurs within 15-25 business days after the shipment leaves our warehouse. A perfect value choice for planned renovations.
How long does order processing take before shipment?
Every order is meticulously prepared and quality-checked at our Las Vegas facility. This process takes 1-2 business days before your order is handed off to our shipping partner.
Will I receive a tracking number for my order?
Yes, complete visibility is part of our promise. Once your order is handed off to the carrier, we will provide you with a tracking number so you can follow its journey from our warehouse to your space.
Do you ship to my country?
We proudly offer global delivery, bringing illumination to your doorstep wherever you are. However, we are currently unable to deliver to some remote regions within Asia and other specified areas. Please contact us if you have concerns about your specific location.
Returns & Support
What is your return policy?
Confidence is key. If your item isn’t perfect, we offer a straightforward 15-day return policy from the date of receipt. Please contact our customer support team to initiate a return and receive instructions.
What if my lighting arrives damaged?
Each fixture is securely packed with protective materials to ensure pristine condition. In the rare event of damage during transit, please contact us immediately at [email protected] with your order number and photos of the product and packaging. We will resolve the issue promptly.
How can I contact customer support?
Our U.S.-based team is here to help. For any inquiries regarding delivery, products, or returns, please email us at [email protected]. We are committed to clear communication and reliable support that genuinely understands your needs.
Company & Service
Where is VONN LIGHTING located?
We are based in Las Vegas, Nevada, USA. Our physical address is 924 Sunrise Road, Las Vegas, US 89119. This allows us to partner with world-class carriers and provide clear, reliable service with a customer-centric ethos.
What is your service philosophy?
Global Reach, Local Commitment. Though our lights travel the world, our service is rooted in a commitment to quality and thoughtfulness. We ensure your delivery experience reflects the same care inherent in our products, from the moment you place your order to the moment your space is illuminated.
Still have questions? Our team is ready to assist you.
Email: [email protected]
Website: www.vonn-lighting.com
Address: 924 Sunrise Road, Las Vegas, US 89119
Illuminate with us. Shop with confidence.