At VONN LIGHTING, we believe that trust is the foundation of any relationship—just as it is in the experience of acquiring exceptional lighting for your space. This Privacy Policy outlines how we collect, use, protect, and share information about you when you visit and interact with our website, vonn-lighting.com. We are committed to maintaining the highest standards of data protection and transparency, reflecting the same care and quality that defines our curated lighting collections.

1. Information We Collect

To provide you with a seamless lighting journey, we collect information that helps us personalize your experience and process your transactions securely:

Information You Provide Directly

  • Contact Details: Name, email address, phone number, and shipping/billing address when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information, and billing address.
  • Communication Data: Correspondence with our customer support team, including emails and chat messages.
  • Preferences: Your lighting preferences, design interests, and project details you share with us.

Information Collected Automatically

  • Device & Browsing Information: IP address, browser type, operating system, device identifiers, and referring URLs.
  • Usage Data: Pages visited, time spent on site, products viewed, and interaction with our website features.
  • Location Data: General geographic location (country/region level) to provide appropriate product availability and shipping information.

2. How We Use Your Information

Your information enables us to deliver the exceptional service and secure experience that defines VONN LIGHTING:

  • Order Processing & Fulfillment: To process transactions, arrange shipping, and provide order confirmations and updates.
  • Customer Service: To respond to inquiries, provide support, and address any issues with your lighting journey.
  • Personalization: To tailor product recommendations, content, and offers based on your interests and browsing behavior.
  • Website Improvement: To analyze website performance, optimize user experience, and develop new features.
  • Security & Fraud Prevention: To protect against unauthorized transactions and maintain the integrity of our payment systems.
  • Marketing Communications: To send you information about new lighting collections, promotions, and design inspiration (with your consent where required).

Our Commitment: Just as each Ceiling Light, Chandelier, and Wall Light undergoes meticulous quality checks at our Las Vegas facility, we apply the same rigorous standards to how we handle your personal information.

3. Data Sharing and Disclosure

We respect the privacy of your information and only share it under the following circumstances:

Service Providers

We engage trusted third-party companies to perform essential business functions, including:

  • Payment processing (Visa, MasterCard, JCB, PayPal)
  • Order fulfillment and shipping logistics
  • Website hosting and maintenance
  • Customer support services
  • Marketing and analytics (with appropriate safeguards)

These partners are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of VONN LIGHTING, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority, mirroring our commitment to product quality:

  • Global Infrastructure: As a global brand serving discerning homeowners, design enthusiasts, and commercial creators worldwide, we store data on secure servers located in the United States and other jurisdictions with appropriate safeguards.
  • Industry-Standard Protection: We implement robust encryption protocols, secure payment gateways, and access controls to protect your information.
  • Retention Periods: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
  • Security Measures: Regular security assessments, vulnerability testing, and employee training on data protection practices.

While we implement comprehensive security measures, no electronic transmission or storage method is 100% secure. We encourage you to use strong passwords and protect your login credentials.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access & Correction: Request access to or correction of your personal information.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Restrict Processing: Object to or restrict certain processing of your information.
  • Cookie Preferences: Manage your cookie settings through your browser controls.

To exercise these rights, please contact us using the information in the “Contact Us” section below. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Like most modern websites, we use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality, such as adding items to your cart and secure checkout.
  • Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and content.
  • Functional Cookies: Remember your preferences (like language or region) to personalize your experience.
  • Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness (with your consent where required).

Your Cookie Choices

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website, particularly during the checkout process.

We may also use web beacons, pixels, and other tracking technologies in our emails to understand engagement and improve our communications.

7. International Data Transfers

As a global lighting brand serving customers worldwide (excluding some remote areas in Asia), your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

When we transfer data internationally, we implement appropriate safeguards as required by applicable laws, such as standard contractual clauses or other legally approved mechanisms.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our U.S.-based customer support team:

VONN LIGHTING
924 Sunrise Road
Las Vegas, US 89119
Email: [email protected]

Our team, rooted in Las Vegas, is dedicated to providing clear communication and reliable support for all privacy-related inquiries.